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FAQs

HOW LONG WILL IT TAKE TO SHIP MY ORDER?

On average, merchandise is produced and shipped from our facility 1-2 business days after purchase.

1.Processing Time:1-2 days

2.Delivery Time:2-10 days(USPS)

3.Shipping Time=Processing Time+Delivery Time=About 3-12 Days

As for processing time, we may need 1-2 days to prepare your order after placing your order. This is to make sure that your order is accurate. This processing time does not include shipping time. Products will be shipped within 3-12 Days.  

WHERE CAN I TRACK MY ITEM(S)?

Most items are sent tracked. You should receive your tracking information once your order has been dispatched. Please contact us if you have not received it.

WHY HAVE I NOT RECEIVED MY ITEM(S)?

Shipping may take anywhere between 3-12 days or even longer, depending on your location and the opening hours of your local post office(USPS).

WHAT HAPPENS IF NO ONE IS AT HOME?

Not to worry, most of our items will be left in your postbox if they are small enough and if the postman does not have access to your postbox, it will usually be left at your local post office for you to pick up!

📧:  service@trenchsafety.org

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I MESSED UP MY DELIVERY ADDRESS, WHAT DO I DO?

Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you.
**Note: Upon completion of purchase, buyers are eligible for a 1-2 hour Change of Mind Period and it is crucial that you reach out to us then or else we will not be able to make any changes to your order!


WHAT ABOUT MY BILLING ADDRESS?

Billing addresses are currently non editable to prevent and minimize fraud from happening. Please note that all details entered and submitted to us are final.
-Change of address after receiving confirmation of shipping?
Under our terms & conditions, once an order has been sent out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer.

PAYMENT

What type of payments do you accept?

We accept PayPal.

 

WITHOUT PayPal?

  • You don't need a Paypal account to checkout.
  • Paypal accepts all payment credit cards. 
  • Just select 'Paypal' and click the 'Pay with Debit or Creditcard' button.

Contact us

If you have any question about order inquiries, tracking inquiries, disputes between buyer and seller and so on.

Please don’t hesitate to contact us, we will respond as soon as possible:

📧:  service@trenchsafety.org

🕒 : You can unsubscribe at any time.