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Behind The Knee
1.Processing Time:1-2 days
2.Delivery Time:2-10 days(Carrier:USPS)
3.Shipping Time=Processing Time+Delivery Time=About 3-12 days
As for processing time, we may need 1-2 days to prepare your order after placing your order. This is to make sure that your order is accurate. This processing time does not include shipping time. Products will be shipped within 3-12 days.
You will receive a shipping confirmation e-mail and tracking number once your products are shipped. This is what our process looks like: The order will be processed and shipped within 1-2 days. You will receive a shipping confirmation e-mail and tracking number once your products are shipped.
I Have Placed An Order Can I Track My Items?
Firstly, thank you for ordering with us, we cant wait for you to receive your items! Secondly, YES! Once you have received your shipping confirmation email, you just simply go to the Track You Order page located on our website. Input your email and order number provided in the shipping confirmation email and there will be the status of your order.
30 DAYS FREE Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without a return authorization number will not be accepted. If your return is accepted, once your item is received at our warehouse then you can expect the refund or credit to your original form of payment within 5-7 business days.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please contact our Customer Service if you wish to return any items to our return address. You will receive a response as soon as possible.
Please contact us via email at email@example.com before return or exchange products.
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12 Months Warranty & 30-Day Money-Back Guarantee for Any Reason
Thousands of customers have been happy with our customer service because of our easy returns program which makes your purchasing experience as simple as possible.
All purchases may be returned for any reason within 30 days of date of purchase upon receipt of a Return Merchandise Authorization (RMA) number issued from TRENCHSAFETY. All such RMA’s may receive a complete replacement unit, replacement parts, full or a partial refund at the sole discretion of TRENCHSAFETY. There are no additional cost or fees associated to an RMA, including restocking fees or processing fees, however some cases (as discussed below) may be at the customer’s shipping expense.
HOW TO REACH US
You may contact us on our website or by email/text. The MULTITOOLSSTORE Hair team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours, firstname.lastname@example.org, Your satisfaction is TRENCHSAFETY mission.
12 Months Warranty
1.All returns must first be approved by our customer service team, you need request an RMA online. Returned items without RMA will not be accepted.
2. All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
3.Items returned within 30 days since your original order receipt is eligible for a refund. For full refund requests, items must be returned in its original state (unaltered, unworn, undamaged and with tags attached in original packagin. For partial refund requests, contact customer service first, and send the items back after confirmation. Once the returned item is received and inspected with label No Problem, refund will be processed to the previous payment account within 5-7 business days.
After the return request is agreed, the package can be shipped back to the address given by the customer service. Please kindly send email with your order number and returned shipping number after package’s shipped out. TRENCHSAFETY undertake all the return shipping fee from the US. For the other countries, taxes & shipping fee generated from returning will be paid by the buyer, the final refund amount will be the order price misused our receiving cost like tax and processing fee, etc.
4. For Aftificial reason cause the items damaged, cannot be returned or exchanged;
5. You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the returns.
|Rerurn policy||Buyer pay the shipping fee||Seller pay the shipping fee||Photo Provided||Exchange Avallable|
|Receing Wrong ltems||✔||✔|
*If you have any other question, please contact our support team: email@example.com