Shipping Policy
This Shipping Policy explains how orders are processed and delivered when purchasing from TrilogyTrail. Our goal is to provide clear expectations, transparent pricing, and reliable delivery timelines for all customers.
Shipping Coverage
TrilogyTrail offers shipping for shipping containers, trailers, and propane tanks to eligible delivery locations within our service areas. Availability may vary based on product type and delivery access requirements.
Customers are responsible for ensuring the delivery location is accessible and suitable for the equipment being delivered.
Flat Rate Shipping Fee
All eligible orders are subject to a flat rate shipping fee of $600 USD.
The flat rate shipping fee covers standard delivery and logistics handling associated with transporting heavy equipment. This fee is clearly displayed during checkout and added to the total order amount before payment is completed.
There are no hidden shipping charges beyond the stated flat rate unless otherwise disclosed prior to purchase.
Shipping Timeframe
Orders are typically delivered within 7 to 12 business days from the date the order is confirmed.
Shipping timelines may vary due to factors such as product availability, delivery location, weather conditions, or carrier scheduling. Business days do not include weekends or public holidays.
Customers will receive order confirmation after checkout, and delivery coordination details will be communicated as the order progresses.
Order Processing
Orders are processed after payment is successfully completed. Processing includes order verification, scheduling, and coordination with delivery providers.
Once an order has been processed, delivery scheduling begins. Customers may be contacted to confirm access details or delivery readiness.
Delivery Requirements
Customers are responsible for ensuring the delivery site is accessible for heavy equipment delivery. This includes clear access routes, sufficient space for unloading, and level ground where required.
If delivery cannot be completed due to site conditions or access limitations, additional fees or rescheduling may apply.
Delivery Scheduling
Delivery dates are estimated and provided for planning purposes. While we aim to meet the stated delivery timeframe, delivery dates are not guaranteed.
Customers will be notified if there are any significant delays or changes to the estimated delivery window.
Shipping Confirmation
Once an order is scheduled for delivery, customers will receive confirmation with relevant details. This may include estimated delivery timing and any required preparation steps.
Clear communication is provided to ensure customers are informed throughout the shipping process.
Changes and Cancellations
Requests to modify or cancel an order must be submitted as soon as possible. Orders that have already entered the shipping process may not be eligible for cancellation or may be subject to additional charges.
Please review our return and refund policy for more information.
Contact Information
If you have questions regarding shipping, delivery access, or timelines, our support team is available to assist before or after placing an order.