This Payment Policy explains the accepted payment methods, payment processing, and billing practices for purchases made on the Trenchsafety website. Our goal is to provide a secure, transparent, and straightforward payment experience for all customers.
Accepted Payment Methods
Trenchsafety accepts direct bank transfer for eligible orders placed through our secure website checkout.
Verified bank-transfer instructions are provided with the order after checkout.
Payment Authorization
Orders paid by bank transfer are placed on hold until cleared funds are received and verified.
Customers should use their order number as the payment reference and contact Trenchsafety before paying if any instruction appears inconsistent.
Pricing and Charges
All prices are listed in U.S. dollars unless otherwise stated. The total amount charged at checkout includes the product price, applicable taxes if required, and the flat rate shipping fee where applicable.
There are no hidden charges. All costs are clearly displayed before payment is finalized.
Secure Payment Processing
Checkout uses an encrypted HTTPS connection. Verified bank-transfer instructions are provided with the order, and Trenchsafety does not store online banking credentials.
Security measures are in place to help prevent unauthorized access and fraudulent activity.
Billing Information
Customers are responsible for providing accurate billing information at checkout. Incorrect or incomplete billing details may result in order delays or payment failure.
Trenchsafety reserves the right to verify billing information before processing an order.
Order Confirmation
Customers receive an order confirmation after checkout. The order remains on hold until cleared bank-transfer funds are received and verified.
Payment Disputes
If a customer believes a payment has been processed incorrectly, they should contact our support team promptly. We encourage resolving payment concerns directly before initiating a chargeback.
Unauthorized chargebacks may result in order cancellation or account restrictions.
Refunds
Refunds are processed in accordance with our Return and Refund Policy. Approved refunds are issued to the original payment method within the stated processing timeframe.
Fraud Prevention
To protect customers and our business, Trenchsafety may implement fraud prevention measures. Orders flagged for verification may require additional confirmation before processing.
Policy Updates
This Payment Policy may be updated periodically. Any changes will be posted on this page and take effect immediately upon publication.
Contact Information
If you have questions regarding payments, billing, or refunds, our support team is available to assist.